Now Accepting HSA/FSA
Shipping policy
Shipping Policy
Thank you for visiting and shopping at Tru Grit Fitness. Following are the terms and conditions that constitute our Shipping Policy. Our goal is to get your order to you as fast as possible.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 3-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment methods
UPS/FedEx Ground
Estimated delivery time: 3-5 business days
Delivery delays can occasionally occur based on unforeseen circumstances.
Bulk Items & Cardio Equipment are shipped LTL. Processing times are 3-4 business days. Transit times are typically 3-5 in addition to processing.
Shipment to P.O. boxes or APO/FPO addresses
Tru Grit Fitness ships to addresses within the U.S. For U.S. Territories, and APO/FPO/DPO addresses, please contact our customer support team for additional information.
Signature Requirements
Ground Shipping does not require signature upon delivery.
LTL shipments (Cardio Items and Bulk Shipments): a valid contact phone number is required on ALL shipments for delivery appointment scheduling. Tru Grit requires signature on these items to enhance the customer experience and aid in proper delivery. Customers unable to be contacted for delivery appointments after order placement will have the order returned to Tru Grit and will be subject to a re-stocking fee.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Tru Grit Fitness is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Tru Grit Fitness is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S.
Refusal of Delivery
If an order is refused, the customer is responsible for all shipping costs incurred.
Incorrect Shipping Information
If a shipment is returned or additional fees are incurred due to incorrect shipping/contact information or refusal of shipment, the customer will be responsible for all additional incurred costs.