TRU GRIT RETURN POLICY
You may return or exchange an unused item in new unused condition within 30 days of the item delivery. Item(s) must include the original packaging. Sale items are excluded from the return policy. Please note that this return policy and warranty does not apply to 3rd party sellers. Please contact the seller for a refund or return.
Items that are used or damaged may be denied a refund or exchange.
How to Return an Item
Please use the Tru Grit return authorization form (download form here) to generate and print your approved return authorization. Please email your return authorization form to email@example.com to receive an RMA number. Once RMA number is received please place the number on the item box before shipping the item.
All Final Sale items cannot be returned. Other non-returnable purchases include custom items, made-to-order items, closeout items and gift cards.
Items returned incomplete or without the original packaging may be denied a refund or exchange. All apparel in new condition can be returned outside of the sealed bag.
Customers will be responsible for return shipping items. Oversize items and items shipping freight will be subject to a return shipping cost.
Return Process Exceptions
Please allow up to 3-5 business days for your return or exchange to be processed.
Your refund will automatically go back to the original form of payment used for the purchase. Please allow 7-14 days processing time for your refund.
Original shipping charges incurred on your purchase aren’t refundable as part of your return or exchange.
If you have questions or received an incorrect or damaged item contact us at firstname.lastname@example.org.
TRU GRIT Return Address
Tru Grit Fitness LLC
2525 Birch Street
Vista, CA 92081
TRU GRIT CANCELLATION POLICY
You may cancel an order at any time prior to the order entering the “Processing” stage.
Once it has entered Fulfilled the order may not be cancelled.
You can track the process of your order by viewing the status email sent after making the item purchase.
The entire order must be cancelled, you can not cancel specific items.
If you still want certain items in the cancelled order, you'll have to purchase the items again in a new order.
To cancel an order: Please submit an inquiry to us with the order number in the subject of the email to email@example.com.
If your order is eligible to be cancelled Tru Grit will send you an email confirmation of the cancellation. You may also confirm that your order has been cancelled and your refund has been initiated.
If you are unable to cancel an order because it has moved past the “Processing” stage you may return it following the steps listed above in our Return Policy.